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Which payment methods are available?
At GeoVUsie, you can use Ideal or credit card to pay for your textbooks online.

Where can I find information about my invoices and payments?
You can review your invoices and the state of your orders under my account. Have you forgotten your password? Request a new password via reset password..

How long does it take for my payment to get processed?
We process your Ideal payment directly. It will be stated on your invoice whether you have paid. You will also receive an email from your bank.

I would like to have a copy of the invoice. Where can I find it?
You can download a copy from my account.

Can I still change the information on my invoice?
You can't change information on the invoice by yourself. For a changed invoice, you can contact us via email.

I have returned a product or cancelled my order. When will my money be refunded?
GeoVUsie strives to refund money from returns and cancelled orders as fast as possible. If you haven't received your money after a week, you can send an email mentioning your name and the title of the book. Please also specify that it concerns an order via GeoVUsie.
How do I cancel my order?
You can cancel your order during the ordering process. Remove the books from your shopping cart to do so. Have you already completed your payment and would you like to cancel? Contact GeoVUsie if this is the case. Please mention your order data in this email.

I have cancelled my order, but the book still got delivered. What can I do?
If you have received your order despite cancellation, the order was already processed and could not be cancelled anymore. If this is the case, contact GeoVUsie via email. Please mention your order information in this email.

To successfully return a book, please attach (a copy of) your receipt to your shipment.

Please note: Textbooks can neither be returned during the week prior to the exam nor when the term has finished.

Can I also return my book at the VU Bookstore?
Yes, that is possible. Bring your receipt when you visit the VU Bookstore. You can return a book if you meet the requirements mentioned above.

Which textbooks can I never return?
Apart from technical defects, books which have been sold sealed in and aren't sealed in anymore cannot be returned.
Books containing a code can also not be returned!
We only accept returns if the books are undamaged.

Who pays for the return?
The costs for the return are to be paid by the buyer.
Returns are incurred at the risk for the buyer. This means that GeoVUsie cannot be held accountable for damage to returned products or returned products getting lost. Because of this, we recommend to always ask for a track-and-trace code.

Do I get refunded automatically when I return an order?
If your return meets the previously stated requirements, you will receive the purchase amount on your bank account. If you return a book in the VU Bookstore, you will receive a coupon with unlimited validity. Textbooks can ONLY be returned after consultation and with permission from a VU Bookstore employee.

I bought a textbook, but I am not continuing my study. Can I return it?
You can only return textbooks if you can demonstrate that you are quitting your study. Please bring your receipt(s). The books must be in perfect condition. GeoVUsie charges 20% return costs.
GeoVUsie offers a low-price-guarantee for purchases prior to and during the term in which the textbook is needed. If you can demonstrate that the textbook is being sold for a lower price at a different (online) bookstore in the Netherlands, you will receive the price difference from GeoVUsie. So-called third-party deliveries (deliveries where an online bookstore different from the bookstore you visited is involved; this third party delivers the book) are excluded from this guarantee.

GeoVUsie offers a money-back-guarantee for purchases prior to and during the term in which the textbook is needed. This guarantee only applies if the teacher has made clear that the book is not needed at all. GeoVUsie retains the right to verify information with your teacher.

Can I discuss these guarantees at the VU Bookstore?
Yes, that is possible. Please bring your receipt when visiting us. You do have to meet the above requirements.
I don't have an account yet, how do I make one?
During the ordering process, you can enter your address as well as indicate whether you are a GeoVUsie member. You can become a member online. GeoVUsie will contact you afterwards to complete your membership. You can always review or change your account information via Account information on this website.

I've forgotten my password. What can I do?
Via Forgotten password on this website, you can request a new password easily. After entering your email address, you will receive an email with a link to reset your password.

I've moved, where can I enter my new address?
You can change your information via Account information. Would you like to change the delivery address of your recent order? In this case, contact the VU Bookstore. Please mention your order information when contacting us.
I'm using a different email address, where can I change it?
You can change your account information during your next order, or directly via Account information.
Which textbooks should I buy at GeoVUsie?
Only the textbooks that you need for your study. The information on this site is selected specifically for GeoVUsie members. Members can rest assured that our information on textbooks is right.
As a member of GeoVUsie, can I also buy at the VU Bookstore?
Members of GeoVUsie get the same discount on non-Dutch textbooks at the VU Bookstore as at GeoVUsie. You get 5% off all Dutch textbooks, provided you purchase 2 different Dutch textbooks.

Im going to follow a subject, but it isn't mentioned on the GeoVUsie website. What can I do?
For some subjects, no books are prescribed. Those subjects are not mentioned on our website. It is possible that there are no books for a certain subject on our site, while there are prescribed books for that subject. We'd like to hear it via:

I would like to buy all my textbooks at once, is that possible?
You can buy all your textbooks at once, but we advise against it. It is both very expensive and risky, because the prescribed literature may change. Additionally, textbooks can be replaced by newer editions. This means that you may buy the wrong book, or that you may buy a book which you don't need at all. Only order books for the upcoming term to be guaranteed to get the right books!

I need a syllabus; can I buy one at GeoVUsie?
Syllabi are sold by the VU Bookstore and (often) online via this site. These syllabi and readers are ordered by the teachers or supervisors of a course. They inform the printer about the number of syllabi that has to be printed. The VU Bookstore sells syllabi to students and mails them in the form of online orders. We do not offer discounts on syllabi.

Can I check whether a syllabus is in stock?
Syllabi and readers are only in stock when you can order them via this site. If they aren't online, we don't have them in stock (yet).

I heard that a syllabus is out of stock. Can I order syllabi?
The VU Bookstore and GeoVUsie don't take up orders for syllabi which are out of stock. Teachers or supervisors inform the printer about the number of syllabi that has to be printed. We do inform the teachers or supervisors when a certain syllabus is out of stock. It's best to contact the teacher yourself to ask if there is an appropriate solution and if there will be a reprint.
How much reduction do I get on my textbooks if I'm a GeoVUsie member?
As a GeoVUsie member, you can get great deals on textbooks. For more information, see the paragraph under 'Guarantee'. Buying textbooks from students' unions is always cheaper than elsewhere.
Does GeoVUsie sell second-hand books?
Sure! You can buy second-hand books from other GeoVUsie members who are selling books.

What price do I pay?
The price differs per book. During the ordering process, you can choose either 'used' or 'intensively used'. In the last case you pay even less, but then the book will contain more markings and notes.

Can I sell textbooks myself?
Yes, that is possible. On this website, you can offer your textbooks for sale. Please read the message you receive after offering carefully.

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